← Back to Roamavia

Roamavia

Privacy Policy

Last updated: 19 September 2026

1. Who we are

Roamavia provides prepaid eSIM connectivity for travellers. For the purposes of UK data protection law, Roamavia is responsible for the personal information described in this policy.

This policy explains what we collect, why we use it, who it may be shared with, how long it may be kept, and the rights available to you.

2. Our two eSIM product types

Roamavia Global is one reusable pay-as-you-go eSIM connected to your Roamavia balance. You can top it up and use it in supported destinations without buying a new eSIM for each trip.

Fixed and Unlimited travel plans each use a separate, dedicated temporary eSIM. The plan has its own destination, allowance or fair-use terms, validity period and usage record. It closes when the purchased allowance is exhausted or the validity period ends. These temporary eSIMs do not use or change your Roamavia Global balance.

3. Information we collect

Depending on how you use Roamavia, we may collect:

  • Your name, email address, preferred language and home country.
  • Account, authentication and security information, including linked Apple or Google sign-in details where used.
  • Purchase records, payment status, receipts, refunds, promotions and loyalty activity.
  • Your Roamavia Global balance, top-ups, data usage and the networks and countries used.
  • Roamavia Global eSIM information, including its ICCID, installation details, provisioning status and supplier-side balance or usage information.
  • Travel-plan information, including the selected destination, plan type, allowance, validity, temporary eSIM ICCID, activation and expiry times, data consumed, remaining allowance and completion status.
  • Push-notification tokens and notification preferences where you enable alerts.
  • Technical and security information such as device type, browser, operating system, IP address, app version, diagnostic events and security-check results.
  • Messages and other information you provide when contacting Roamavia support.

4. Location and arrival alerts

Location access is optional and is used only after you grant permission. In the iPhone app, arrival alerts use Apple location services to recognise a change of country and provide local network guidance. The app stores the relevant country code on your device; Roamavia does not need your precise location for this alert.

When you ask the website or app to find your current country, coordinates may be sent directly from your device to a reverse-geocoding provider such as BigDataCloud so that a country can be identified. That provider processes the request under its own privacy terms.

You can turn off arrival alerts, notifications or location access through Roamavia and your device settings. Disabling them does not stop your eSIM from working.

5. Payment information

Payments are processed by Stripe. Roamavia does not store your full payment-card number or card security code on its own systems.

We receive limited payment information needed to fulfil and reconcile purchases, such as the amount, currency, status, transaction reference and payment-method type.

6. How we use your information

  • Create, authenticate and secure your account.
  • Process payments, refunds, rewards and purchase records.
  • Provision and manage your reusable Global eSIM and dedicated temporary plan eSIMs.
  • Track balances, plan allowances, validity, usage and completion.
  • Provide connectivity, installation help, network guidance and customer support.
  • Send service, purchase, low-data, completion, security and optional arrival notifications.
  • Prevent fraud, misuse, duplicate fulfilment and unauthorised access.
  • Diagnose failures and maintain the reliability and security of Roamavia.
  • Meet legal, regulatory, tax and accounting obligations.

7. Legal bases for processing

Where UK data protection law applies, we process information where necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests, or act on your consent where consent is required.

Our legitimate interests include securing the service, preventing fraud, accurately fulfilling and reconciling purchases, resolving technical or payment problems and improving Roamavia. You may withdraw permissions for optional location and notification features at any time.

8. Service providers and sharing

We share information only where needed to operate Roamavia, fulfil your purchase, protect the service or comply with law. Providers may include:

  • Stripe for payment processing.
  • Supabase for authentication, account data and database services.
  • Vercel for website and application hosting.
  • Citrus Mobile and telecommunications networks for eSIM provisioning and connectivity.
  • Apple for Sign in with Apple, device services, location permissions and push notifications.
  • Resend and other email providers for transactional and support messages.
  • Cloudflare for security checks and protection against abuse.
  • BigDataCloud where you request browser-based country detection.

These organisations may act as our processors or as independent controllers, depending on the service they provide. We do not sell your personal information.

9. International data transfers

Some providers and mobile-network partners may process information outside the United Kingdom. Where required, we use or rely on appropriate safeguards for international transfers.

10. How long we keep information

Account and service information is normally kept while your account remains open and for as long afterwards as reasonably needed to resolve support, fraud, payment or legal issues. Financial and transaction records may be retained for up to six years where needed for tax, accounting, chargeback or legal purposes.

eSIM and plan records may be retained after an eSIM closes so we can evidence fulfilment, usage, expiry, refunds and supplier reconciliation. Information that is no longer needed is deleted or anonymised where appropriate.

11. Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure or loss. No online service can guarantee absolute security.

12. Your rights and account deletion

Depending on the law that applies, you may have rights to access, correct, delete or restrict personal information, object to certain processing, request data portability and withdraw consent.

You can start account deletion from Account settings in the Roamavia app or website. Where an account still has an active eSIM, live plan or remaining balance, support may first need to safely close or reconcile the service. We may retain limited records where required by law or necessary for fraud, disputes, accounting or the establishment and defence of legal claims.

13. Cookies and similar technologies

Roamavia uses cookies or similar storage needed for authentication, security, preferences, checkout and core website or app functionality. If we introduce non-essential analytics or advertising technologies that require consent, we will provide appropriate information and controls.

14. Children

Roamavia is not intended to collect personal information from children where doing so would require parental consent or otherwise breach applicable law.

15. Changes to this policy

We may update this policy when our products, providers or legal obligations change. The latest version will be published here with its revision date. We will provide additional notice where a material change requires it.

16. Contact

For privacy questions or requests, contact:

help@roamavia.com

If UK data protection law applies and you are unhappy with how your information has been handled, you may also complain to the Information Commissioner's Office.