Roamavia
Support
Need help with your account, eSIM or a payment? Start here.
Contact Roamavia
For account, payment, eSIM installation, connectivity or refund questions, contact:
Include the email address linked to your Roamavia account and a brief description of the problem. Please do not send full payment card details.
eSIM not working?
First check that your Roamavia eSIM is enabled in your phone's mobile or cellular settings.
Make sure data roaming is enabled for the Roamavia eSIM where required. Your normal SIM can remain enabled for calls and messages if your device supports dual SIM operation.
Mobile coverage depends on local partner networks, so restarting your device or toggling airplane mode may help your phone register with an available network.
Payment or balance issue?
If a payment appears to have completed but your Roamavia balance has not updated, do not repeatedly submit the same purchase.
Contact us with the email address on your account and the approximate amount and time of the payment so we can investigate it.
Payments are processed securely through Stripe. Roamavia does not need your full card number to investigate a transaction.
Refunds
Refund eligibility depends on whether an eSIM has already been provisioned, whether account credit has been used, the nature of any fault, and your statutory consumer rights.
Before contacting support
It helps if you include your Roamavia account email, the country you are in, your device model, and a short explanation of what is happening.
Never email passwords, authentication codes or full payment card details.